One inbox, one phone line, one office in Dallas, Georgia, the same few people behind all three. Here’s how to reach them, and what to send so the first reply is the useful one.
Writing is easiest for me
contact@ovexik.com lands on the desk. Each email gets a reply written by a person who read it, not an automated ticket number, inside one business day.
A form would suit me better
The form below reaches the same inbox and gets the same reply, inside one business day. Fields: name, email, subject, message.
Calling would suit me better
+1 (770) 768-1723 is answered during the hours below. Outside them, a message can be left and the desk calls back the next weekday. Because an order ID is easy to mishear, a caller asking about one order is usually asked to send it by email as well.
How quickly I’ll hear back
Inside one business day. Weekend messages wait until Monday. Messages on a federal holiday wait until the following weekday. Whoever writes back is also the one who issues the refund, orders the replacement or opens the carrier trace, which is why the first reply is usually the decision itself.
When somebody’s actually there
Weekdays, 8:00 AM to 4:30 PM ET.
Calling from the West Coast
The desk is in Dallas, Georgia, on Eastern Time. 8:00 AM to 4:30 PM ET is 5:00 AM to 1:30 PM Pacific. The order deadline, 4:30 PM ET, is 1:30 PM Pacific. Mail sent after hours is read first thing the next morning.
Things to put in the message
- The order ID (it begins with # in the confirmation email) and the title.
- Something arrived damaged: a photo of the damage and a photo of the carrier’s label.
- A title missing or wrong: a photo of the paperwork that came in the box.
- Address change: the full corrected address.
Posting something to the office
Registered office: 206 Arbor Creek Dr, Dallas, GA 30157, United States. Mail and records only. No books are kept there, no package can be received there, and a book posted there returns to its sender. Return packages travel to the partner’s warehouse instead; that address is issued together with the return number.
Sending a privacy request
Use the subject line “Privacy request” so it’s routed and timed correctly. Timelines are in the Privacy Policy.
The company details, all together
TEARA NAJEA WRIGHT FUNY LLC, Employer Identification Number 99-4760886, runs ovexik.com under the trading name Ovexik. Registered office 206 Arbor Creek Dr, Dallas, GA 30157, United States (mail and records; no stock; no package receiving). Email contact@ovexik.com. Phone +1 (770) 768-1723. Hours: weekdays, 8:00 AM to 4:30 PM ET. Reply inside one business day, from someone who actually read the message. Also worth a look: Shipping Policy for delivery, Refund and Returns Policy for sending a book back, FAQs for everything asked twice.