Version of Sept. 26, 2026
A cookbook in the wrong edition, a thriller somebody already had, a manga finished in one night and no longer wanted: the desk sees all three in an ordinary week, so none of them is treated as a complaint.
Three weeks in, and I’m not keeping it
Customers have 30 days from the delivery date in the carrier’s tracking to ask for a return. After a return number is issued, 14 more days to get the package to a carrier.
Worked case: delivered Oct. 3. Ask by Nov. 2. Return number issued Nov. 3. Post by Nov. 17.
A different book instead of this one
There’s no swap desk, on purpose. A swap that waits on the first book’s trip back would take two weeks.
- Order the title you want now. It leaves on its own schedule; a cart at $49.00 or more gets free delivery.
- Return the first book under this page.
- Money back for the first book follows the timing further down.
Simply changed my mind
Accepted. So are a duplicate gift, a reading level that missed and a cover that looked better on screen. No explanation required, though one line helps the warehouse sort. The only limits are the 30 days above and the condition check below.
Ready to send it back, not sure how
- Email contact@ovexik.com with the order ID and the title. The Contact form reaches the same inbox.
- Inside 1 weekday the desk replies with a return number and the address to use.
- Put the return number in two places: on a note tucked inside, and on the box itself where the warehouse can read it.
Several books from one order: one email, one return number.
Which address to use
The one in the return-number email: the partner warehouse in the United States. Not the Dallas, Georgia address in the footer. That office has no one to receive a package, and the carrier will carry the box straight back to the sender. A tracked service protects the customer if the package wanders.
Mailed it before writing to you
A package arriving at the warehouse without a return number can’t be tied to an order.
- Email the order ID and the tracking number of what you sent, straight away.
- Unmatched packages are held for 30 days while the desk works from the label.
- After 30 days, an unmatched book is donated.
Return postage, and who’s paying it
Depends on whose mistake it was.
The shop’s mistake (damaged in transit, wrong title, not matching its listing): a prepaid label comes with the return number, and the $4.90 delivery fee is refunded where one was paid.
A change of mind: the customer pays the postage back, at any carrier and rate, and the $4.90 stays paid. Orders that had free delivery have no fee in play either way.
Bracing for a restocking fee
There isn’t one. $0. No inspection charge, no repackaging charge, nothing deducted from a book that passes the check.
Read half of it, does that still count
Every return is checked by hand at the warehouse. A book passes when it looks unread: spine uncreased, pages clean, nothing written or stuck inside, dust jacket present if it shipped with one, box sets still in their wrap. A gently opened paperback passes. A cookbook with a sauce stain doesn’t.
A book that fails isn’t refunded. A photo and a one-line reason come by email, and the customer picks between two exits: postage back at their own cost, or donation by the warehouse.
What can’t come back at all
Three kinds. A book someone has written in, stickered or name-labeled after it arrived. A box set with the wrap off. A book that met water, a pet or heavy use after it arrived. Nothing else is off the table: the shop stocks no clearance titles marked final, sells no gift cards and personalizes nothing.
Waiting on my money
- The warehouse logs the book in and checks it.
- The refund goes out inside 7 weekdays of that check, back to whichever card or PayPal account paid, and an email names the amount.
- The bank or PayPal shows it 3-10 days later.
Refunds go only to the original card or account. There’s no store credit option.
The book was damaged when I opened the box
Tell the desk inside 10 days of delivery. Attach two photos, one showing the damage and one showing the label.
The damaged copy usually stays with the customer; the photos carry the carrier claim, which the desk files. A fresh copy leaves inside 2 weekdays of the report, or the book is refunded, the customer’s choice. On the rare occasion the warehouse asks for the damaged copy, the reply carries a prepaid label for it.
Somebody else’s title was in my box
Report inside 10 days of delivery. The desk sends a prepaid label for the stray book. The correct title goes out inside 2 weekdays; if it’s out of stock, the whole order is refunded. A warehouse mistake never costs the customer.
The listing said hardcover and this is a paperback
Six facts on a listing can be checked against the copy in hand: author, title, publisher, format, page count and ISBN-13. A difference in any of them, reported inside the 30 days, gets a prepaid label and a full refund once the warehouse confirms it. A newer cover on the identical ISBN doesn’t count; it’s the book that was ordered.
Nothing ever came
Once the carrier confirms a loss, the customer picks a replacement or money back for the whole order, delivery fee included. The desk opens the trace itself after 5 weekdays with no scan, as the Shipping Policy sets out. Chasing the carrier isn’t the customer’s job.
Cancelling, or fixing an address
Inside 8 hours of ordering, one email does either job: the order ID plus “cancel”, or the order ID plus the right address. The order stops before packing and the full amount is back inside 3 weekdays. Past 8 hours a label may exist; the package then travels as ordered and can return under the 30-day window at the customer’s postage cost.
Turned it away at the door
When a customer turns the carrier away, or the carrier gives up on the address, the package rides back to the warehouse. After it lands there and passes the check, the price of the books is returned. The $4.90, where paid, isn’t refunded after a refusal or an address typo. Reordering with a corrected address is open any time.
Where to go from here
Shipping Policy for delivery times and the lost-package rules. Payment Policy for how a refund reaches a card. Contact for the form and the company details. Or email contact@ovexik.com, or ring +1 (770) 768-1723 on a weekday between 8:00 AM and 4:30 PM ET. Someone who read the message writes back inside one business day.